Orders are normally processed within 1–3 business days.

Orders are dispatched within 3 business days.

You may request cancellation before dispatch by contacting support@fanerox.com. After dispatch, cancellation cannot be guaranteed.

You may request an address change before dispatch at support@fanerox.com. After dispatch, a change cannot be guaranteed and may depend on the carrier.

Payments are processed through Stripe. The primary card brands shown on the Payment Methods page are Visa, Mastercard, American Express, JCB, Discover and Diners Club.

Displayed product prices include applicable tax according to the website’s pricing configuration. Customs or import charges, where applicable, are separate.

Estimated transit time is 7–15 business days after dispatch. Delivery timing may vary by destination, carrier operations, customs processing, peak periods, weather, public holidays and other circumstances outside reasonable control.

Yes. All orders include shipment tracking. Tracking information is provided after dispatch and once tracking data becomes available.

Standard shipping costs 6$. Orders reaching 50 qualify for free standard shipping.

Contact support@fanerox.com. We review the tracking and investigate with the relevant carrier. If the parcel is confirmed lost, we will offer reshipment or a refund.

For products covered by the ordinary return policy, request a return within 14 calendar days after receipt by contacting support@fanerox.com.

For a change-of-mind or other non-defective return, the customer pays the return shipping cost.

We pay the applicable return shipping cost for damaged, defective, incorrect or incomplete goods.

No. We do not charge a restocking fee.

Where EU distance-selling rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. The customer may bear return shipping where this responsibility was clearly disclosed before purchase. Applicable standard original delivery costs are refunded as required by law.

Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. This does not replace any mandatory statutory refund deadline. Banks or payment providers may need additional time to display the credit.

Approved refunds are generally returned to the original payment method.

Yes. Direct exchanges are supported.

For a non-defective exchange such as a size or preference change, the customer pays both the return shipping cost and the replacement item shipping cost.

For damaged, defective, incorrect or incomplete goods, we pay the applicable return shipping and replacement shipping costs.

The general guide covers S, M, L, XL and XXL. Product-specific size information shown on an individual product page takes priority.

Contact privacy@fanerox.com for privacy, personal-data, consent or cookie-related requests.

No. Do not send a full card number, CVV/CVC, PIN or security code by ordinary customer-service email.

For order, shipping, return, refund, exchange, size and payment questions, contact support@fanerox.com during Monday-Friday, 09:00-18:00.