Shipping & tracking
Shipping Policy
Processing, dispatch, transit estimates, tracking, shipping fees, carriers and international delivery information.
Order preparation and processing.
Shipment leaves our fulfilment process.
Estimated transit after dispatch.
Final delivery to the destination address.
Shipping Fees
- Standard shipping
- 6$
- Free standard shipping
- Available when the order reaches 50.
Shipping Carriers
Orders may be shipped with DHL, UPS, FedEx, USPS or YunExpress. The carrier used for an individual order may depend on the destination, shipping route and operational arrangements.
Tracking
All orders include shipment tracking. Tracking information is provided after the order has been dispatched and tracking data becomes available.
Address Accuracy and Changes
Please provide a complete and accurate delivery address at checkout. Before dispatch, you may request an address change by contacting support@fanerox.com. After dispatch, an address change cannot be guaranteed and may depend on carrier handling.
Delivery Estimates and Delays
The 7–15 business day transit period is an estimate after dispatch, not a guaranteed arrival date. Timing may vary because of destination, carrier operations, customs processing, peak periods, weather, public holidays or other circumstances outside reasonable control. These factors do not limit any mandatory statutory rights or obligations.
Lost Parcels
Contact support@fanerox.com if a parcel has not arrived and may be lost.
We review the available tracking information.
We investigate the shipment with the relevant carrier and may request reasonable delivery information.
If the parcel is confirmed lost, we offer reshipment or a refund.
International Orders, Customs and Import Duties
Displayed product prices include applicable tax according to the website’s pricing configuration. For international orders, customs duties, import charges or customs handling charges imposed by the destination may be the customer’s responsibility where applicable. Mandatory applicable law prevails where it assigns responsibility differently.
Customer Support
For shipping, tracking, address changes or lost-parcel questions, contact support@fanerox.com.