Data protection
Privacy Policy
How personal data is collected, used, shared, retained and protected when you use this store.
Data Controller
- Brand
- FanErox
- Legal company
- Shenzhen Weihao Wu Technology Co., Ltd.
- Registered address
- Room 504, Building 3, Xinyang Building, No. 66 Bagua Road, Shanglin Community, Yuanling Subdistrict, Futian District Shenzhen City Guangdong Province 518028 China
- Country
- China
- Privacy contact
- privacy@fanerox.com
Personal Data Categories
Orders
Identity, contact, billing, delivery and order information needed to process purchases and provide customer service.
Payments
Transaction and payment-status information needed to process payments and refunds. Payment processing is provided through Stripe.
Technical information
Device, browser, network, security and usage information that may be processed when you use the website.
Customer service
Messages, requests and information you provide when contacting us about an order, return, refund, exchange or other support matter.
Cookies
Cookie and similar-technology information may be processed for necessary functions and, where applicable, functional, analytics or marketing purposes according to your choices and applicable law.
Processing Purposes & GDPR Legal Bases
| Purpose | Typical legal basis |
|---|---|
| Order fulfilment, payment administration, delivery and customer support | Performance of a contract or steps requested before entering a contract. |
| Fraud prevention, security and service integrity | Legitimate interests and, where applicable, compliance with legal obligations. |
| Record keeping, accounting and legal compliance | Compliance with legal obligations and legitimate interests where applicable. |
| Optional cookies or consent-based processing | Consent where required by applicable law. |
Service Providers & Payment Processing
We may use service providers to support hosting, order fulfilment, delivery, customer service, security and other store operations. Payment processing is handled through Stripe. Service providers may process personal data only as necessary for the relevant service and subject to applicable data-protection requirements.
International Transfers
Because the website serves international customers, personal data may be processed or stored outside the country where you are located. Where required, appropriate safeguards are used for international transfers under applicable data-protection law.
Data Retention
Personal data is retained for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, fraud prevention, dispute handling and legal compliance. Retention periods may vary according to the type of data and applicable legal requirements.
Data Subject Rights
- Access to personal data.
- Rectification of inaccurate data.
- Erasure where applicable.
- Restriction of processing where applicable.
- Data portability where applicable.
- Objection to certain processing.
- Withdrawal of consent at any time for consent-based processing.
- The right to lodge a complaint with a competent supervisory authority.
Privacy requests: contact privacy@fanerox.com.
Privacy Contact
For questions about this Privacy Policy or to exercise applicable data-protection rights, contact privacy@fanerox.com.