{"id":24138,"date":"2026-09-04T09:27:10","date_gmt":"2026-09-04T09:27:10","guid":{"rendered":"https:\/\/fanerox.com\/bsite\/returns-refunds\/"},"modified":"2026-09-04T09:27:10","modified_gmt":"2026-09-04T09:27:10","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/fanerox.com\/bsite\/returns-refunds\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<p><title>Returns &amp; Refunds | FanErox<\/title><\/p>\n<style>*{box-sizing:border-box}\n:root{\n  --theme-primary:#1B4332;\n  --theme-secondary:#40916C;\n  --ink:#1f2931;\n  --text:#4f5b63;\n  --muted:#77838b;\n  --line:#dfe5e8;\n  --line-soft:#edf1f3;\n  --paper:#ffffff;\n  --soft:#f7f9fa;\n  --soft-2:#fbfcfd;\n}\nhtml{scroll-behavior:smooth;background:#fff}\nbody{margin:0;background:#fff;color:var(--text);font-family:Arial,\"Helvetica Neue\",Helvetica,sans-serif;font-size:15px;line-height:1.72;-webkit-font-smoothing:antialiased;text-rendering:optimizeLegibility}\na{color:var(--theme-primary);text-decoration-thickness:1px;text-underline-offset:3px;overflow-wrap:anywhere}\na:hover{color:var(--theme-secondary)}\na:focus-visible,summary:focus-visible{outline:3px solid var(--theme-secondary);outline-offset:3px;border-radius:4px}\np,li,dt,dd,th,td,h1,h2,h3,summary,strong,span{word-break:normal;hyphens:none}\np,li,dd,td{overflow-wrap:anywhere}\nh1,h2,h3,strong,.key-value,.route-step strong{overflow-wrap:normal}\n.doc-shell{width:100%;max-width:1180px;margin:0 auto;padding:42px 34px 68px;background:#fff}\n.doc-head{position:relative;margin:0 0 16px;padding:4px 0 23px 22px;text-align:left;border-left:5px solid var(--theme-primary);border-bottom:1px solid var(--line);background:#fff}\n.doc-head:after{content:\"\";position:absolute;left:-5px;bottom:-1px;width:112px;height:3px;background:var(--theme-secondary)}\n.doc-kicker{display:none}\n.eyebrow{margin:0 0 8px;color:var(--theme-primary);font-size:.62rem;font-weight:900;letter-spacing:.13em;text-transform:uppercase;line-height:1.45}\n.doc-head h1{max-width:100%;margin:0;color:var(--ink);font-size:clamp(2rem,3.2vw,3rem);line-height:1.12;letter-spacing:-.025em;font-weight:900;text-align:left}\n.masthead-rule{display:none}\n.doc-intro{max-width:950px;margin:12px 0 0!important;color:#5d6971;font-size:.98rem;line-height:1.72;text-align:left}\n.doc-meta{display:flex;flex-wrap:wrap;gap:8px 24px;align-items:center;margin:0 0 22px;padding:10px 0 11px;color:var(--muted);font-size:.72rem;line-height:1.55;border-bottom:1px solid var(--line-soft)}\n.doc-meta strong{color:var(--ink);font-weight:900}\n.doc-meta span{position:relative;padding-left:12px}\n.doc-meta span:before{content:\"\";position:absolute;left:0;top:.61em;width:4px;height:4px;border-radius:50%;background:var(--theme-secondary)}\n.key-band{display:grid;grid-template-columns:repeat(auto-fit,minmax(175px,1fr));gap:0;margin:0 0 26px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#fff}\n.key-item{min-width:0;padding:13px 16px 12px;border-right:1px solid var(--line-soft);background:#fff}\n.key-item:last-child{border-right:0}\n.key-label{display:block;margin:0 0 5px;color:var(--muted);font-size:.54rem;font-weight:900;letter-spacing:.1em;text-transform:uppercase;line-height:1.35}\n.key-value{display:block;color:var(--ink);font-size:.89rem;font-weight:850;line-height:1.4}\n.page-flow{display:block}\n.jump-bar{display:flex;flex-wrap:wrap;gap:6px 18px;align-items:center;margin:0 0 24px;padding:11px 0;border-top:1px solid var(--line-soft);border-bottom:1px solid var(--line-soft);background:#fff}\n.jump-bar .label{display:inline-flex;align-items:center;color:var(--muted);font-size:.54rem;font-weight:900;letter-spacing:.1em;text-transform:uppercase;line-height:1.35}\n.jump-bar a{display:inline-block;padding:2px 0;color:var(--ink);font-size:.71rem;font-weight:800;line-height:1.4;text-decoration:none;border-bottom:1px solid transparent;background:#fff}\n.jump-bar a:hover{color:var(--theme-primary);border-bottom-color:var(--theme-primary)}\n.policy-block{position:relative;display:block;margin:0;padding:0;border:0;border-bottom:1px solid var(--line);background:#fff;box-shadow:none;border-radius:0}\n.policy-block:first-of-type{border-top:1px solid var(--line)}\n.policy-block:last-child{border-bottom:0}\n.policy-heading{display:flex;align-items:center;min-width:0;margin:0;padding:17px 0 8px;background:#fff;border:0;text-align:left}\n.policy-heading:before{content:\"\";flex:0 0 auto;width:20px;height:3px;margin-right:11px;background:var(--theme-primary)}\n.policy-block:nth-of-type(even) .policy-heading:before{background:var(--theme-secondary)}\n.policy-heading h2{min-width:0;margin:0;color:var(--ink);font-size:1.03rem;line-height:1.42;letter-spacing:-.006em;font-weight:900;text-align:left;white-space:normal}\n.policy-copy{min-width:0;margin:0;padding:0 0 20px 31px;background:#fff;border:0}\n.policy-copy p{margin:0 0 10px;line-height:1.73}\n.policy-copy p:last-child{margin-bottom:0}\n.policy-copy ul{margin:9px 0 11px;padding-left:1.2rem}\n.policy-copy li{line-height:1.67}\n.policy-copy li+li{margin-top:4px}\nh3{margin:17px 0 7px;color:var(--ink);font-size:.92rem;line-height:1.45;font-weight:850;text-align:left}\n.policy-note{margin:13px 0 0!important;padding:11px 13px!important;border:1px solid var(--line);border-left:4px solid var(--theme-secondary);border-radius:4px;background:var(--soft-2);color:#4c575e}\n.policy-note strong{color:var(--ink)}\n.secondary{color:var(--muted)}\n.info-pairs,.info-trio,.action-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(230px,1fr));gap:10px 16px;margin-top:13px;align-items:start}\n.info-pairs&gt;div,.info-panel,.action-item{min-width:0;padding:12px 0 12px 14px;border:0;border-left:3px solid var(--theme-primary);border-radius:0;background:#fff}\n.info-panel:nth-child(even),.action-item:nth-child(even),.info-pairs&gt;div:nth-child(even){border-left-color:var(--theme-secondary)}\n.info-pairs&gt;div:before,.info-panel:before,.action-item:before{display:none}\n.record-grid{display:grid;grid-template-columns:minmax(190px,245px) minmax(0,1fr);margin:10px 0 0;border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#fff}\n.record-grid dt,.record-grid dd{margin:0;padding:11px 13px;line-height:1.58;border-bottom:1px solid var(--line-soft)}\n.record-grid dt:nth-last-of-type(1),.record-grid dd:last-of-type{border-bottom:0}\n.record-grid dt{color:var(--muted);background:var(--soft-2);font-size:.56rem;font-weight:900;letter-spacing:.085em;text-transform:uppercase}\n.record-grid dd{color:var(--ink);font-weight:740;background:#fff;border-left:1px solid var(--line-soft)}\n.table-frame{width:100%;overflow-x:auto;margin-top:11px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#fff;-webkit-overflow-scrolling:touch}\ntable{width:100%;border-collapse:collapse;min-width:560px;background:#fff;table-layout:auto}\nth,td{padding:11px 13px;text-align:left;vertical-align:top;border-bottom:1px solid var(--line-soft);white-space:normal;line-height:1.58}\ntbody tr:last-child td{border-bottom:0}\ntbody tr:nth-child(even) td{background:var(--soft-2)}\nth{background:#f7f9fa;color:var(--ink);font-size:.58rem;letter-spacing:.07em;text-transform:uppercase;font-weight:900;border-bottom:1px solid var(--line)}\ndetails{margin:0;border:0;border-bottom:1px solid var(--line);border-radius:0;background:#fff}\ndetails:first-of-type{border-top:1px solid var(--line)}\nsummary{cursor:pointer;list-style:none;padding:13px 42px 13px 0;color:var(--ink);font-weight:830;line-height:1.5;position:relative;text-align:left;background:#fff;border-radius:0}\nsummary::-webkit-details-marker{display:none}\nsummary:after{content:\"+\";position:absolute;right:2px;top:50%;transform:translateY(-50%);color:var(--theme-primary);font-size:1.08rem;font-weight:900;line-height:1}\ndetails[open] summary{color:var(--theme-primary);background:#fff;border-bottom:1px dashed var(--line-soft)}\ndetails[open] summary:after{content:\"\u2212\";color:var(--theme-secondary)}\ndetails&gt;p,details&gt;ul{margin:0;padding:11px 0 14px;color:#505b62;background:#fff;line-height:1.7;border-radius:0}\n.route-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;margin:4px 0 22px;border-top:1px solid var(--line);border-bottom:1px solid var(--line);background:#fff;align-items:start}\n.route-step{min-width:0;padding:14px 15px;border:0;border-right:1px solid var(--line-soft);border-radius:0;background:#fff}\n.route-step:last-child{border-right:0}\n.route-label{display:block;color:var(--theme-primary);font-size:.53rem;font-weight:900;letter-spacing:.1em;text-transform:uppercase;line-height:1.35}\n.route-step:nth-child(even) .route-label{color:var(--theme-secondary)}\n.route-step strong{display:block;margin-top:5px;color:var(--ink);font-size:.89rem;line-height:1.42}\n.route-step p{margin:5px 0 0;color:#616d74;font-size:.76rem;line-height:1.56}\n.pay-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-template-rows:repeat(2,minmax(0,1fr));gap:10px;width:100%;height:clamp(190px,25vh,240px);margin:14px 0 10px;padding:0;background:#fff;align-items:stretch}\n.pay-card{display:flex;align-items:center;justify-content:center;min-width:0;padding:6px 10px;border:1px solid var(--line);border-radius:6px;background:#fff;box-shadow:none}\n.pay-card svg{display:block;width:100%;height:100%;max-width:100%;max-height:100%;margin:0 auto;background:#fff;overflow:visible}\n.clause-no{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;width:42px;min-width:42px;height:28px;padding:4px 7px;border:1px solid var(--line);border-radius:4px;color:var(--theme-primary);font-size:.66rem;font-weight:900;letter-spacing:.06em;line-height:1;background:#fff}\n.doc-footer{margin:30px 0 0;padding:13px 0 0;border-top:1px solid var(--line);color:var(--muted);font-size:.68rem;line-height:1.58}\n\/* page distinctions *\/\n.faq-page .policy-block{border-bottom:0}.faq-page .policy-block:first-of-type{border-top:0}.faq-page .policy-heading{padding:18px 0 7px}.faq-page .policy-heading h2{font-size:.76rem;letter-spacing:.1em;text-transform:uppercase}.faq-page .policy-copy{padding-left:0}\n.imprint-page .record-grid{border-top:3px solid var(--theme-primary)}\n.privacy-page .policy-block:nth-of-type(3n) .policy-heading:before,.cookie-page .policy-block:nth-of-type(3n) .policy-heading:before{width:34px}\n.returns-page .policy-heading{padding-top:19px}.returns-page .policy-copy{padding-left:0}.returns-page .policy-copy&gt;p:first-child{padding-left:14px;border-left:3px solid var(--theme-primary)}\n.shipping-page .route-grid{margin-top:8px}\n.size-guide-page .table-frame{border-left:1px solid var(--line);border-right:1px solid var(--line)}\n.payment-page .policy-copy{padding-left:0}.payment-page .pay-card{border-color:#d8dee2}\n.terms-page .jump-bar{display:none}\n.terms-page .policy-block{margin:0;border:0;border-bottom:1px solid var(--line);background:#fff}\n.terms-page .policy-block:first-of-type{border-top:1px solid var(--line)}\n.terms-page .policy-heading{display:flex;align-items:center;gap:11px;padding:15px 0 7px;background:#fff}\n.terms-page .policy-heading:before{display:none}\n.terms-page .policy-heading h2{margin:0;color:var(--ink);font-size:.98rem;line-height:1.4;letter-spacing:0;font-weight:900;white-space:normal}\n.terms-page .policy-copy{padding:0 0 17px 53px;background:#fff}\n.terms-page .clause-no{width:42px;min-width:42px;height:28px}\n@media(max-width:900px){\n  .doc-shell{padding:34px 24px 56px}\n  .route-grid{grid-template-columns:repeat(2,minmax(0,1fr))}\n  .route-step:nth-child(2){border-right:0}\n  .route-step:nth-child(-n+2){border-bottom:1px solid var(--line-soft)}\n  .pay-grid{height:clamp(188px,25vh,228px)}\n}\n@media(max-width:700px){\n  body{font-size:14.5px}\n  .doc-shell{padding:28px 16px 48px}\n  .doc-head{padding-left:16px}\n  .key-band{grid-template-columns:repeat(2,minmax(0,1fr))}\n  .key-item:nth-child(2n){border-right:0}\n  .record-grid{grid-template-columns:1fr}\n  .record-grid dd{border-left:0}\n  .record-grid dt{padding-bottom:5px;border-bottom:0}\n  .record-grid dd{padding-top:5px}\n  .pay-grid{grid-template-columns:repeat(2,minmax(0,1fr));grid-template-rows:none;height:auto;gap:8px}\n  .pay-card{padding:7px 8px}\n  .pay-card svg{height:auto;aspect-ratio:3\/1}\n  .terms-page .policy-copy{padding-left:0}\n}\n@media(max-width:480px){\n  .doc-shell{padding-left:14px;padding-right:14px}\n  .key-band{grid-template-columns:1fr}\n  .key-item{border-right:0;border-bottom:1px solid var(--line-soft)}\n  .key-item:last-child{border-bottom:0}\n  .route-grid{grid-template-columns:1fr}\n  .route-step{border-right:0;border-bottom:1px solid var(--line-soft)}\n  .route-step:last-child{border-bottom:0}\n  .pay-grid{grid-template-columns:1fr}\n  .pay-card svg{aspect-ratio:3\/1}\n  .terms-page .policy-heading{align-items:flex-start}\n}\n@media(prefers-reduced-motion:reduce){\n  html{scroll-behavior:auto}\n  *,*::before,*::after{animation:none!important;transition:none!important;scroll-behavior:auto!important}\n}<\/style>\n<p><main class=\"doc-shell\"><\/p>\n<header class=\"doc-head\"><span aria-hidden=\"true\" class=\"doc-kicker\">Returns support<\/span><\/p>\n<div>\n<p class=\"eyebrow\">Returns information<\/p>\n<h1>Returns &amp; Refunds<\/h1>\n<div class=\"masthead-rule\"><\/div>\n<\/div>\n<p class=\"doc-intro\">Return eligibility, shipping responsibility, exchanges, refund timing and EU statutory withdrawal rights.<\/p>\n<\/header>\n<div class=\"doc-meta\"><strong>FanErox<\/strong><span>Last updated: 4 September 2026<\/span><\/div>\n<div class=\"key-band\">\n<div class=\"key-item\"><span class=\"key-label\">Normal return<\/span><span class=\"key-value\">14 calendar days<\/span><\/div>\n<div class=\"key-item\"><span class=\"key-label\">Restocking fee<\/span><span class=\"key-value\">None<\/span><\/div>\n<div class=\"key-item\"><span class=\"key-label\">Direct exchange<\/span><span class=\"key-value\">Supported<\/span><\/div>\n<div class=\"key-item\"><span class=\"key-label\">Refund target<\/span><span class=\"key-value\">7 business days<\/span><\/div>\n<\/div>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>Change-of-Mind \/ Normal Return<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<div class=\"info-pairs\">\n<div>\n<h3>Eligibility<\/h3>\n<p>For products covered by the ordinary return policy, request a return within 14 calendar days after receipt by contacting support@fanerox.com. Items should be unused, unworn, unwashed, in original condition and with original tags where applicable.<\/p>\n<\/div>\n<div>\n<h3>Shipping cost<\/h3>\n<p>For a non-defective return such as a change of mind, size preference or personal preference, the customer pays the return shipping cost.<\/p>\n<\/div>\n<\/div>\n<p class=\"policy-note\"><strong>Return address:<\/strong> the registered address is not automatically the return address. Return instructions and the applicable return address are provided by customer support.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>Damaged, Defective, Incorrect or Incomplete Goods<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<p>If an item is damaged, defective, incorrect or an order is incomplete, contact support@fanerox.com. We pay the applicable return shipping cost for goods affected by a merchant-responsibility issue. Mandatory statutory consumer rights remain fully applicable.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>EU Statutory Withdrawal<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<p>Where EU distance-selling consumer rules apply, consumers generally have a 14-day statutory right of withdrawal from receipt without giving a reason. The consumer may bear the direct return shipping cost where this responsibility was clearly disclosed before purchase.<\/p>\n<p>When the statutory withdrawal right applies, the standard original delivery cost is refunded as required by applicable law. If the customer selected a more expensive delivery option than the least expensive standard method offered, the supplementary amount above the standard delivery cost may be excluded from the refund where permitted by law.<\/p>\n<p>The consumer may inspect goods to a degree comparable to what would reasonably be permitted in a physical shop. Any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be addressed according to applicable law.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>Return Process<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<div class=\"action-grid\">\n<div class=\"action-item\">\n<h3>Contact support<\/h3>\n<p>Email support@fanerox.com within the applicable request period and describe the return reason.<\/p>\n<\/div>\n<div class=\"action-item\">\n<h3>Receive return instructions<\/h3>\n<p>Customer support provides the return steps and applicable return address.<\/p>\n<\/div>\n<div class=\"action-item\">\n<h3>Send the goods back<\/h3>\n<p>Return the goods according to the instructions and applicable legal time limits.<\/p>\n<\/div>\n<div class=\"action-item\">\n<h3>Resolution<\/h3>\n<p>After the return is received and reviewed, an eligible refund or exchange is processed, subject to mandatory statutory rules.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>Exchanges<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<div class=\"info-pairs\">\n<div>\n<h3>Normal exchange<\/h3>\n<p>For a size change, change of mind, personal preference or other non-defective exchange, the customer pays the return shipping cost and the replacement item shipping cost.<\/p>\n<\/div>\n<div>\n<h3>Problem-goods exchange<\/h3>\n<p>For damaged, defective, incorrect or incomplete goods, we pay the applicable return shipping and replacement shipping costs.<\/p>\n<\/div>\n<\/div>\n<p>No restocking fee is charged.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>Refund Timeline and Method<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<p>Our internal target is to process approved refunds within 7 business days after returned goods are received and the necessary review is completed. Banks, card issuers or payment providers may require additional time to display the credit. This internal target does not extend, reduce or replace any mandatory statutory refund deadline.<\/p>\n<p>For EU statutory withdrawal, where permitted by law, we may withhold the refund until the returned goods are received or the customer provides evidence that the goods have been sent back, according to the applicable statutory rule.<\/p>\n<p>Approved refunds are generally returned to the original payment method.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>Return Exceptions Where Applicable<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<p>If made-to-order, custom-made or clearly personalised goods are offered, such products may fall within a statutory withdrawal exception where applicable law permits. This does not limit rights relating to defective, damaged, incorrect goods, merchant production errors or other mandatory statutory consumer rights.<\/p>\n<\/div>\n<\/section>\n<section class=\"policy-block\">\n<div class=\"policy-heading\">\n<h2>Statutory Rights<\/h2>\n<\/div>\n<div class=\"policy-copy\">\n<p><strong>Nothing in this policy limits mandatory statutory consumer rights.<\/strong><\/p>\n<\/div>\n<\/section>\n<footer class=\"doc-footer\">FanErox \u00b7 fanerox.com<\/footer>\n<p><\/main><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds | Returns support Returns information Returns &amp; Refunds Return eligibility, shipping responsibility, exchanges, refund timing and EU statutory withdrawal rights. Last updated: Normal return14 calendar days Restocking feeNone Direct exchangeSupported Refund target7 business days Change-of-Mind \/ Normal Return Eligibility For products covered by the ordinary return policy, request a return within 14 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-24138","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fanerox.com\/bsite\/wp-json\/wp\/v2\/pages\/24138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fanerox.com\/bsite\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fanerox.com\/bsite\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fanerox.com\/bsite\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fanerox.com\/bsite\/wp-json\/wp\/v2\/comments?post=24138"}],"version-history":[{"count":0,"href":"https:\/\/fanerox.com\/bsite\/wp-json\/wp\/v2\/pages\/24138\/revisions"}],"wp:attachment":[{"href":"https:\/\/fanerox.com\/bsite\/wp-json\/wp\/v2\/media?parent=24138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}